SMS Terms

Last updated: June 2026

Overview

These SMS Terms cover text messages we send from Homeward Bound Pet (“Homeward Bound Pet”, “we”, “us”, “our”). They are in addition to our Terms of Use and Privacy Policy.

What messages we send

Sign-in passcodes only. If you opt in, we will send you a one-time numeric code by text when you request to sign in to your Homeward Bound Pet account using the SMS sign-in option. We do not use this text channel for marketing, promotions, order confirmations, sales, or any other purpose.

How often you’ll hear from us

Frequency: on-demand. You will receive one text message each time you request a sign-in code. We do not send scheduled, recurring, or promotional messages on this channel.

Costs

Standard message and data rates may apply. Charges depend on your mobile carrier’s plan. We do not charge you for the message itself.

Opting out — STOP, START, HELP

You can opt out at any time. Reply to any of our text messages with one of the following keywords:

  • STOP — You will be unsubscribed and receive no further text messages from us. We will reply once to confirm.
  • START (or UNSTOP) — Resubscribe after a STOP. You will start receiving sign-in codes again.
  • HELP — We will reply with how to reach us.

Delivery and reliability

We use a third-party messaging provider (Telnyx) to deliver these texts. Message delivery is not guaranteed and may be delayed by your carrier. We are not liable for messages that arrive late or not at all; if your code doesn’t arrive, you can try again or sign in with your password instead.

Mobile information sharing

We will not sell or share your mobile phone number or SMS opt-in consent with third parties for promotional or marketing purposes. We share your phone number only with the SMS service provider that delivers our messages on our behalf (Telnyx), strictly for the purpose of sending the codes you have requested. See our Privacy Policy for the full data-handling details.

Consent is not a condition of purchase

You can use Homeward Bound Pet without enrolling in SMS sign-in. Opting in is entirely optional and never required to register a microchip, place an order, or access your account.

Eligible accounts and numbers

SMS sign-in is available only to Homeward Bound Pet accounts and only for U.S. mobile phone numbers in +1 NNN-NNN-NNNN (E.164) format. Landlines and non-U.S. numbers are not supported.

Changes to these terms

We may update these SMS Terms from time to time. The “last updated” date at the top of the page reflects the most recent revision. If we make a material change, we’ll let you know on a reasonable basis.

Governing law

These SMS Terms are governed by the laws of the United States and the State of Missouri.

Contact

Questions? Email [email protected] or call 888-859-2270.