Privacy Policy
Last updated: February 2026
Information We Collect
When you use Homeward Bound Pet services, we collect information necessary to provide pet identification and recovery services:
- Account information: name, email address, phone number, and mailing address
- Pet information: pet name, species, breed, color, and microchip number
- Payment information: processed securely through Stripe; we do not store credit card numbers
- Emergency contacts: alternate contact information for pet recovery purposes
How We Use Your Information
- To register and manage your pet's microchip in our database
- To facilitate pet recovery when a lost pet is found and scanned
- To process orders and deliver products
- To communicate important service updates
- To participate in the AAHA Universal Microchip Lookup Tool so shelters and veterinarians can identify found pets
Information Sharing
We share your contact information only when necessary for pet recovery:
- With the AAHA Universal Microchip Lookup Tool to enable nationwide pet identification
- With shelters, veterinarians, or individuals who find and scan your lost pet's microchip
- With our 24/7 recovery hotline operators who facilitate reunions
We do not sell your personal information to third parties for marketing purposes.
Data Security
We use industry-standard security measures to protect your data, including encrypted connections (TLS/SSL), secure payment processing through Stripe, and restricted database access.
Your Rights
You may:
- Access and update your account information at any time
- Request deletion of your account (note: this may affect pet recovery capability)
- Opt out of non-essential communications
Cookies
Our website uses cookies to maintain your session, remember your preferences, and improve your experience. No third-party advertising cookies are used.
Contact
For privacy questions or data requests, please contact us.